Proactive Support Solutions!
An accessible service desk is your best weapon against costly downtime and is often the key to superior products, profitable customer retention and a highly productive enterprise resource structure. However, designing and maintaining a comprehensive service desk program is a complex challenge. Our staff has a proven track record in designing, implementing, managing, and maintaining service desks. By effectively becoming an extension of our client's company, our service desk offering can significantly contribute to the success of almost any company.
Benefits to You
- Remote Monitoring and Management (RMM) services for systems, applications, routers, switches, hubs, and storage devices
- Threshold monitoring and reporting
- Patch assessment, vulnerability scanning, and security reporting to help meet audit requirements for Sarbanes-Oxley, HIPAA, GLBA and privacy regulations
- Proactive management to handle day-to-day maintenance tasks
- 24x7x365 monitoring and support using ITIL-based best practices and methodologies
- Services delivered from an MSP Alliance Accredited Master MSP
- Custom, comprehensive support and service plan with periodic services review
- Help Desk Institute Certified Engineers from our team in operation for over nine years
- Seamless support from our team of trained professionals that work as an extension to your internal IT organizations
- Avoid, find and fix system failures in overnight and light staffing hours
- Keep business users productive and happy with 24x7 assistance
- Reduce risk of data loss, virus attacks and security breaches
Remote Managed services is our business. Our experience in remote support technology, methodology, process, and staffing is unparalleled. The service desk routinely resolves over 85% of issues remotely versus the industry average of 68% — a differential that can translate into huge productivity benefits for you.