Standard A3-IPX Features
Unlimited Extensions
An extension can ring any local station port, local or remote VoIP handset, or forward
to any remote phone number. This allows you include your cell phones and phones
in other locations as extensions, so your Customer doesn’t need to learn multiple
numbers. A3-IPX call groups ensure that callers are serviced as quickly and efficiently
as possible by ringing group phones simultaneously or in-sequence. Multiple extensions
can be assigned to a phone. Create separate extensions for "Accounts Payable" and
"Accounts Receivable" or "Sales", "Marketing" and "Customer Service". Distinctive
rings and on-screen displays are available to let the user know which extension
a caller is requesting.
Conference Bridge
The A3-IPX "Meet-Me call bridge" provides sophisticated conferencing facilities.
Unlimited simultaneous conferences, unlimited participants, configurable security
with talk-only and listen only access. Joining a conference is as simple as dialing
the extension. Incoming or outgoing calls may be transferred to a conference, or
it may be direct dialed. A web interface is available to ease management of large
conferences.
Unlimited Voicemail
Every extension can have a unique voice mailbox with independent 'Busy' and 'Unavailable'
announcements. Voicemail distribution lists may be defined to deliver important
messages to multiple recipients to ensure a rapid response. Our default A3-IPX installation
provides for unblocked ports and approximately hundreds of hours of voicemail recording
time based on disk size in server.
Voicemail Notification
When you receive a voicemail, A3-IPX lights the "Message Waiting" indicator on your
telephone handset. If you are away from your desk, A3-IPX can alert you to a message
waiting via your pager or a cell-phone text message. A3-IPX can automatically send
copies of received voicemail to your email address, providing a "Universal Inbox"
from a WEB browser.
Music on Hold
Entertain your callers while they wait with Music On Hold. A3-IPX supports MP3 playback
by default. Satellite radio and CD audio solutions are also available, as are advertising
or "Message On Hold" advertising solutions.
Unlimited IVR (Auto Attendant with Night Mode)
When callers dial your number, let A3-IPX take the call. Offer your callers instant
access to important information like hours of operation or directions to your location.
Connect callers to the person or department most likely to help them by offering
a menu of "Press 1 for sales, 2 for service, or 0 for an operator." A3-IPX can play
a different greeting after hours or on holidays to offer your Customer alternate
options to assist them in the event of an emergency. There are no limitations on
the number of greetings or type of menu structure that can be created. A3-IPX can
even make call routing decisions based on Caller ID; to automatically connect an
important caller with his/her assigned sales rep for example.
Call Parking
Transfer a call to a special "parking" extension so that it may be picked up from
another phone. This is useful in combination with intercom and paging features to
announce (for example "Bob, you have a call parked at extension 700"). This way,
Bob can retrieve his call from wherever he is. If a caller has been parked for a
longer time than the specified time limit then A3-IPX will again ring the originally
dialed extension.
Call Pickup
This feature allows you to answer a nearby ringing phone from your phone, provided
the ringing phone is in the same call pickup group as you. This is configurable,
so for example, the CEO's phone may only be picked up by their assistant. This feature
also gives you the ability to pull a ringing call to the phone you are currently
on.
Intercom and Paging
Call direct to a phone and make an announcement over the speaker (compatible handsets
only), or address a large area through an "Overhead Paging" network (additional
hardware required).
Flexible Call Restrictions
By use of a "Class of Service" we are able to assign certain features and restrictions
to each individual extension. A variety of features and/or restrictions is grouped
together and can be assigned to more than one extension. Automatic Ringdown (PLAR)
- Door, Elevator, and Courtesy phones. When picked up, these phones are automatically
connected to a switchboard operator. Local dialing can be disabled. The phone can
also be restricted to Internal Calls - Local/Toll-Free Calls or without any restrictions.
Three-Way Calling
A phone company provided service which allows a three party conference to be established.
A3-IPX can use this feature to forward incoming calls to an external phone number
using a single telephone line (otherwise, this feature would utilize two lines)
Least Cost Routing (LCR)
Our A3-IPX systems understand the difference between free local calls and Intra-LATA
toll calls. Intra-LATA calls are calls to 7 digit numbers which are not free and
are typically billed by the local phone company, bypassing any cost saving long-distance
plans your business may have. A3-IPX intelligently routes calls over local phone
lines, dedicated long distance trunks, and through VoIP long-distance providers
in the most cost-effective way possible, significantly reducing your company’s monthly
telephone expenses.
Distinctive Ringing
Specify different ring tones for priority calls or Internal/External call differentiation.
When A3- IPVX is configured to provide more than one telephone number or extension
to reach the same user, Distinctive Ring provides a unique ring cadence to identify
the extension that was dialed.
Remote System Access (DISA)
Login to A3-IPX remotely and gain access to the system as if you were in the office.
Remotely change call forwarding options, access Intercom and Paging, create conferences,
or dial-out using cost-effective office long-distance plans or VoIP providers.
Automatic Call Distribution (ACD)
A feature used to route calls in a call center environment to the appropriate agents,
based on factors such as time available, skill sets, and priority levels.
Uniform Call Distribution
ACD systems place calls into a queue, where they are typically handled in the order
received.
ACD Flexible Call Queuing for Call Center Applications
Put all your sales agents in a queue. Incoming calls are automatically distributed
to all members.
Call Queue
A TalkSwitch feature that "stacks" calls on a first-in, first-out basis if the local
extension or ring group is busy. While in a queue, callers can remain on hold, leave
a message and hang up, or return to the auto attendant for other menu options. Call
Queue so you can manage multiple calls at the same time. Call Queues - for group
sales or call-center applications. Queues consist of Incoming calls being placed
in the queue Agents that answer the queue (extensions or users that login as agents)
A strategy for how to handle the queue and divide calls between agents. Agents are
people whose job it is to answer calls. An agent logs in indicating that he's now
available to take calls. A3-IPX then sends calls to each agent as they are free
to take a call. Note that sometimes "agents" are also called members (of a queue)
in A3-IPX-speak.
Call Forwarding
A3-IPX can automatically re-route calls to some other destination, if the called
extension is busy, does not answer, or has enabled "Do Not Disturb". The call-forward
destination could be voicemail, a cellular phone, or the local operator extension.
Privacy / Do Not Disturb
Do Not Disturb (DND) temporarily block incoming calls, for example while in a meeting.
This can (optionally) be overridden if a receptionist needs to transfer a high priority
caller for example.
SIP Telephone Handsets
Instead of a requiring the installation of a dedicated "Phone Jack" in offices,
SIP Phones connect to your existing data network. Most modern SIP Phones have built
in "Ethernet switches" which allow you to plug a PC into your phone (which is itself
plugged into your data network), allowing them to be deployed without any new wiring.
A SIP phones identity (extension) is built into the phone, regardless of where in
the network it is connected. Plug your phone in down the hall, at your home, or
on the road, and calls to your extension will still ring.
SIP Dial Tone
Like a regular phone line, but much more cost-effective, SIP providers let you use
your companies Internet connection to place and receive phone calls to/from any
phone number in the world. Providers do not place any limit on the number of simultaneous
calls that may be in progress using their service; the only limit is your available
bandwidth to their Internet gateways.
Inter-Office Communications
If your office has multiple locations most likely you already have a data network
between the sites (if not, we can help). A3-IPX can use this network to link the
phones and phone lines at both locations, enabling unlimited calling between sites.
This is especially advantageous if there would normally be long-distance charges
associated with the calls. Also, since the calls are being transmitted via the data
network, they do not tie up any phone lines at either location.
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